Return Policy

Last updated: January 26, 2026

Thank you for shopping with ULVEOL. Our goal is to ensure you are completely satisfied with your purchase. This Refund Policy explains how returns, exchanges, and refunds are handled.

30-Day Return Policy

We offer a 30-day return window, starting from the date you receive your order.

To qualify for a return:

  • The item must be in the same condition as when received.
  • It must be unopened, unused, unworn, with all original packaging and safety seals intact.
  • Proof of purchase (receipt or order number) is required.

How to Start a Return

To begin the return process, contact us at: support@ulveol-home.com

Returns must be sent to the following address only:

3903 Castlewood Rd, Richmond, VA 23234, United States

Once your return request is reviewed:

  • We will provide a return shipping label (if applicable).
  • You will receive detailed instructions on how to ship your item.

⚠️ Items returned without prior approval will not be accepted.

For any questions, you can always contact us at support@ulveol-home.com

Damaged, Defective, or Incorrect Items

Please inspect your package when it arrives. If your item is:

  • damaged
  • defective
  • incorrect

Contact us immediately so we can investigate and resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Opened or used consumable products (including gummies, supplements, or any ingestible items)
  • Products that have been unsealed after delivery
  • Items marked as final sale
  • Gift cards

If you are unsure whether your item is eligible, please contact us before initiating a return.

Exchanges

If you want to exchange a product:

  • Start a return for the item you have.
  • Once the return is accepted, place a new order for the desired item.

This ensures the fastest processing.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds are issued to your original payment method.
  • Processing time: up to 10 business days.

Please note:

  • Your bank or credit card provider may require additional time to post the refund.
  • If more than 15 business days have passed since refund approval, contact us at support@ulveol-home.com

Contact Us

For any questions about returns, refunds, or exchanges, reach out to us:

Email: support@ulveol-home.com
Address: 3903 Castlewood Rd, Richmond, VA 23234, United  States

We are here to help ensure your shopping experience with ULVEOL is smooth and satisfactory.