Return policy
Last updated: October 27, 2026
Thank you for shopping with ULVEOL. We want you to love your order. This policy explains how returns, exchanges and refunds work.
30-Day Returns
You can return an item within 30 days from the date you receive your order.
To qualify for a return:
- The item must be in the same condition as when you received it: unused, unwashed and undamaged.
- It should be in its original packaging.
- Proof of purchase (receipt or order number) is required.
How to Start a Return
Email us at support@ulveol-home.com with your order number and the reason for the return.
Returns must be sent to this address only:
3903 Castlewood Rd, Richmond, VA 23234, United States
Once we review your request, we will send you instructions and a return shipping label (if applicable). Items returned without prior approval cannot be accepted.
Damaged, Defective or Wrong Items
Please check your package when it arrives. If your item is damaged, defective or not what you ordered, contact us right away with your order number and a photo, and we will make it right as quickly as possible.
Non-Returnable Items
- Items that have been used, washed or damaged after delivery
- Items marked as final sale
- Gift cards
Not sure if your item qualifies? Contact us before starting a return.
Exchanges
To exchange an item, start a return for the item you have. Once the return is accepted, place a new order for the item you want.
Refunds
After we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds go back to your original payment method within up to 10 business days. Your bank or card provider may need extra time to post it. If more than 15 business days have passed since approval, please contact us.
Contact Us
Email: support@ulveol-home.com
Address: 3903 Castlewood Rd, Richmond, VA 23234, United States