Privacy policy

Last updated: January 26, 2026

This Privacy Policy explains how ULVEOL ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website, use our services, or make a purchase (collectively, the “Services”). By accessing the Site or using the Services, you agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with the updated date. Please review this page periodically.

Information We Collect

We collect personal information to provide and improve our Services.

Information You Provide Directly

  • Name, email address, phone number
  • Billing and shipping address
  • Payment confirmation details
  • Account login information
  • Customer service communication content

Information Collected Automatically

We use cookies and similar technologies to collect data such as:

  • IP address
  • Browser type and device information
  • Pages viewed and site usage behavior
  • Referring URLs

Information From Third Parties

We may receive information from:

  • Service providers supporting the Site (e.g., Shopify)
  • Payment processors
  • Analytics and advertising partners

How We Use Your Information

Providing Services

  • Processing and fulfilling orders
  • Creating and managing accounts
  • Communicating about orders, returns, and account activity
  • Shipping and delivery services

Improving Our Website and Services

  • Conducting analytics
  • Enhancing customer experience
  • Maintaining website functionality

Marketing and Advertising

  • Sending promotional emails (you may opt out anytime)
  • Displaying personalized advertisements

Security & Fraud Prevention

  • Monitoring for fraudulent activity
  • Protecting our website and users

Legal Compliance

  • Meeting legal, regulatory, or contractual obligations

Cookies

We use cookies to enhance your browsing experience, remember preferences, and perform analytics. You may disable cookies through your browser settings, but doing so may affect website functionality.

How We Share Personal Information

We may share your information with:

  • Service providers: IT support, payment processors, shipping carriers, analytics services
  • Legal authorities, when required by law or to protect our rights

Security and Data Retention

We retain personal information only as long as necessary for:

  • Order processing
  • Legal compliance
  • Account management

Your Rights

Depending on your location, you may have the right to:

  • Access personal information we hold
  • Request deletion or correction
  • Opt out of marketing communications
  • Request data portability
  • Restrict or object to processing

To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.

International Data Transfers

If you are located outside the United States, your personal information may be transferred to, stored, or processed in the United States.

For transfers from the UK or EU, we rely on legal mechanisms such as Standard Contractual Clauses or other approved safeguards.

Complaints

If you have concerns about our use of your personal information, contact us. You may also have the right to file a complaint with your local data protection authority.

Contact Us

For questions or privacy-related requests, contact us:

Email: support@ulveol-home.com
Address: 3903 Castlewood Rd, Richmond, VA 23234, United States

We are the data controller responsible for your personal information unless otherwise stated.